Refund policy
KNTEX Insoles Guarantee & Refund Policy
We offer a 60-day money-back guarantee for insoles that are unused and in original condition. Due to the personal nature of insoles and hygiene standards, we’re unable to accept returns that show signs of wear or have been used during activity.
We understand it's important to try products — that's why we recommend testing them briefly indoors, ideally on clean socks and a clean surface. If they don’t feel right and remain in like-new condition, you’re eligible for a refund.
If you experience discomfort or sizing issues, we’re happy to assist with adjustments or exchanges to ensure the best fit.
To request a return or exchange, please contact us at info.knetx@gmail.com
with your order number and reason.
We do offer a full refund on returned items, as long as they are in their original condition.
However, shipping costs and non-refundable costs are non-refundable and remain the responsibility of the customer.
Shipping and non-refundable fees (30%) will be deducted from your refund amount.
KNTEX Insoles Exchange/Return Process
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Request an Exchange – Contact us via our Contact Form or email info.knetx@gmail.com
with your full name, order number, reason for exchange, and photos if there is any damage.
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Evaluation & Recommendation – Our team will review your request and recommend the best exchange option. If needed, we may adjust the size or flexibility of your KNTEX Insoles for optimal comfort and performance.
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Return Instructions –We’ll send instructions on how to ship your insoles back. Once we receive your return, we’ll process the exchange and ensure you get the best fit!